InfoPoll Sample: Automobile service Survey

Automobile Service Survey

ABC Car Service

Note: Marked with * is required.

Section 1

1.1

Is this vehicle still owned or leased by someone in your household? *

Yes

1.2

Have you for any reason taken your vehicle to the service Department at the dealership where you made your purchase? *

Yes

1.3

Based on your visit(s) to the service department of the dealership where you bought the vehicle, how satisfied were you with the Service Advisor in terms of

	Completely Satisfied	Satisfied	Fairly Satisfied	Somewhat Dissatisfied	Very Dissatisfied
POLITENESS:
PROMPTNESS:
Overall performance:

1.4

If you need service on your vehicle in the future, where will you most likely go to get the following types of work done?

	Selling Dealer	ABC Car Service	Some other place	Do it yourself	Other
Minor mechanical/electrical repairs:
Major mechanical/electrical repairs:
Body work:

1.5

In the past six months... Have you recommended

	Yes	No
your salesperson to anyone?:
your selling dealership to anyone?:
ABC Car Services to anyone?:

1.6

What is the likelihood that you will make another purchase from the same dealership?

Definitely Would	Probably Would
Likely Would	Probably Would Not
Definitely Would Not

For the most recent service work:

2.1

Did the dealership do any repeat work on problem which they previously tried to fix but couldn't?

Yes

2.2

Why was the repeat visit necessary?

Didn't fix problem initially	Not able to fix at the time
Parts were not in Stock	Other

2.3

What was the nature of the repeat service work?

Paint	Fit and Finish of exterior
Squeaks and rattles	Wind noise/water leaks
Steering or handling	Brakes
Transmission/clutch	Engine/exhaust
Interior trim and upholstery	Heater/defroster/air condition
Accessories(e.g.radio,wipers)	Other

Section 2

3.1

Would you like your dealer to contact you with regard to any concerns you may have?

Yes

3.2

To receive a follow up call, please provide the following information:

Your Name:
Phone:

3.3

Please indicate your area(s) of concern...

Sales Department	Service Department
Other

3.4

Please indicate your current miles on your vehicle?

Under 8,000	8,000 - 9,999
10,000 - 19,999	20,000-29,999
over 3,0000

Section 3

4.1

What is your age group?

Under 20	20-30
31-40	41-50
51-60	61-70
Over 70

4.2

What is your gender?

Male

Female

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